Kooth is a digital mental health support service. It gives children and young people aged 11 – 26 years old easy access to an online community of peers and a team of experienced counsellors.
Some of you may have experienced some slow running of the administrator online ordering website and the eCode redemption website on 27th/28th April due to an identified issue with the system.
|This also means that many people were experiencing ‘Invalid eCode’ error messages on the eCode redemption website.|
|We’d like to apologise for any inconvenience caused and reassure you that our teams have worked hard to deploy a solution which has now rectified the problem.|
|Anyone trying to redeem an eCode received on 27th and 28th April and receiving error messages can now try again. For persistent eCode errors, please refer to the troubleshooting guidance below.|
|Advice for those experiencing eCode redemption errors|
|If the problem persists:|
|If you ordered bulk eCodes using the self-distribution method:
|For Edenred distributed eCodes:
|If you are still experiencing problems, please use the contact details below for further support:|
|For parents/carers: firstname.lastname@example.org|
|For school administrators: email@example.com|
BBC Bitesize have put together a range of support and advice on helping parents whose children have SEND. Click here to go to the website and add it to your Bitesize favourites.